Southern rail strike refund: How to apply for delay repay or compensation
DID the train strike stop you from travelling today? Follow these nine easy steps to claim compensation online now.
Travel chaos at Victoria station this morning
Southern rail said: “Claiming compensation is a straightforward process and it only takes a few minutes to claim. If you are unable to travel simply select ‘Strike’ from the drop down menu.
“We will need some more information from you so please provide the time of the train you would have caught if the service was running.
“It is important to select '120+ minutes' as the length of delay to validate you claim. You only need to claim once per strike day.”
Southern said those who chose to travel but faced delays of 15 minutes or more should “follow the normal process for claiming delay repay”.
Passenger FURY as Southern Rail make cancellations
1. Visit the Southern rail Delay Repay website here
2. Type in your personal information and a password
Go to the Delay Repay website and enter your personal details
3. Type in the details for the travel that was cancelled
4. Under reason for claim choose 'strike action'
5. Under length of delay choose ‘2 hours or more’
6. Upload a photo of your train ticket
Enter details of the train that you would have got on the strike day
Select 'Strike Action' as the reason for your claim
6. Add more claims for other strike days if you need to
7. Choose how you would like to be repaid
8. If you pick electronic bank transfer, type in your account number and sort code
Choose how you would like to be repaid
Wait for a confirmation email within 24 hours
9. Wait for the acknowledgement email within the next 24 hours