Is Spotify down RECAP: Thousands of users report issues with app and website
Thousands of Spotify account holders have been left frustrated.
Spotify appears to have gone down with thousands of users reporting issues with the popular music streaming service. Several account holders have taken to the website Downdetector to report problems they are experiencing.
Reported issues on the site peaked at just over 11,500 at 5,33pm, before falling and rising again at 6.33pm. One Spotify user wrote: "The app on my laptop has crashed and the web player won't work either? Still seems okay on my phone. I've tried all of the fixes I can find, still nothing. Keeps bringing up a firewall error - when it is not - I have checked it twice." A second said: "Can't search anything. 'Something went wrong. Have another go?'" A third person commented: "Why is the search bar saying no connection? I've got perfect WiFi and tried mobile data." The Daily Express has contacted Spotfiy for comment.
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KEY EVENTS
Half of issues reported with the app
More than half of the issues (54%) are with the app.
Meanwhile, 18% of users said they are experiencing server connection errors.
Another 18% are running into problems streaming audio.
Spotify also down in India
The outage appears to be widespread with Spotify also down in India.
One user wrote on X: "Spotify seems to be down for most users in India."
Unclear what is causing outage
It is currently unclear what is causing the outage or when normal service will be fully restored.
15,000 outage reports in the US
According to Downdetector, over 15,000 outage reports were recorded across the US in a short time span.
The data indicated that 54% of the complaints were linked to the Spotify app, while the remaining issues were mainly related to streaming problems and server connection failures.
Listeners report seeing error page
Spotify listeners are reporting that they are seeing an error page that reads: "That didn't quite work, a quick refresh might fix it" when trying to use the app.
I hope will be fixed soon\ud83d\ude2e\u200d\ud83d\udca8 pic.twitter.com/MsEOlWCHjU
\u2014 Atanas (@Atanas96335306) May 12, 2026
Outage also reported in the US
The Spotify outage also appears to be affecting users in the US.
User says they 'uninstalled' the app
One user wrote on X that they "uninstalled" the app but it is still not working.
They wrote: "I uninstalled re installed and now getting nothing can't even sign back in to the app. Is there going to be any updates soon of what is going on?"
Spotify statement
A spokesperson for Spotify said: "We’re aware of some issues right now with the app and are checking them out!"
We\u2019re aware of some issues right now with the app and are checking them out!
\u2014 Spotify Status (@SpotifyStatus) May 12, 2026
Almost 12,000 UK Spotify listeners report issue
Almost 12,000 UK Spotify listeners have reported the issue, according to Downdetector.
Downdetector collect and display user reports about service issues from around the world.
Spotify 'aware' of issues with 'the app'
Spotify says they are "aware of some issues right now with the app".
Good evening
Good evening. My name is Lauran O'Toole and welcome to our live blog.
Thousands of users are reporting that Spotify has gone down.
We will provide you with live updates as we get them.
