Spotify down: Major music streaming service issues statement amid outage
Hundreds of people have complained they are struggling to use Spotify,
Hundreds of Spotify users have taken to the internet to complain about issues when trying to use the music streaming platform. More than 30,000 people went on the site Downdetector to flag problems they were experiencing with the service.
One wrote: "How am I supposed to survive finals without my hype playlist?" Another added: "Can’t even get my stuff to load." Amid the outage seemingly being experienced by many, Spotify Status issued a statement on X, reading: "We're aware of some issues right now and are checking them out!"
Recap of today's events
Spotify users began reporting issues with the platform at around 2.30pm, culminating in 10,000 reports from the UK and 30,000 from the US.
While the cause of the issues remain unknown, users could not access their music libraries, or play songs or podcasts.
By 3pm, the number of complaints on Down Detector has dropped dramatically, down to just a couple hundred.
Spotify Status, which tracks the performance of the app on X, said at around 3.30pm that the issues had been given the "all clear".
What to do if Spotify isn't working
If Spotify isn't working, start with quick fixes like restarting the app, checking your internet, and restarting your device.
Then, clear the cache, log out/in, and update the app/OS.
Finally, try reinstalling the app or check @SpotifyStatus on X for outages if problems persist.
How to report issues to Spotify
If you're still having issues with Spotify, click here to be taken to the platform's help centre.
Spotify gives the 'all clear'
Spotify Status, which tracks when the music app is down, has confirmed today's issues have been fixed.
The current situation
There were 271 reports of Spotify being down at 3.25pm, according to Down Detector.
Reports start to decline
The number of issues with Spotify reported to Down Detector bagan falling at around 3pm, with people in the comments saying the app was now working for them.
However, there are still 335 reports as of 3.17pm, so the issue has not been solved for everyone.
Spotify users react to problem
Spotify users have taken to social media to express their frustration at the music platform being down.
One person wrote: "Spotify come back! You’re an integral part of my daily routine you can’t just go down like that."
Another added: "Of all the days Spotify chose to be down it had to be a Monday:("
What exactly is the problem?
Reports from disgruntled users said they cannot access their library of music, or play any music or podcasts.
When did the issues begin?
Down Detector picked up a massive spike in reports of Spotufy being down at around 2.30pm today.
Over 40k reports logged
Users in the UK logges more than 10,000 reports of Spotify being down, while those in the US logged over 30,000.
Spotify 'checking out' issues
Spotify said it had been made aware that users have been reporting it down and were "checking them out".
It wrote on X: "We’re aware of some issues right now and are checking them out!"
Welcome to our live blog
Welcome to our live blog. We'll bring you the latest on the Spotify outage being experienced by users.
