Snapchat crashing: iPhone users urged to follow new advice to stop crash bug
SNAPCHAT users have been reporting issues with the iPhone version of the popular selfie app, with the iOS programme not working and repeatedly closing down for thousands of users. The issue has now been fixed but iPhone users must follow new advice.
UPDATE: After serious issues saw thousands unable to access Snapchat yesterday, the technical problems have been fixed overnight and full service has been resumed. Although the app crash has been mended it doesn't mean all iPhone owners won't still be affected as they will need to download the new version of the app to fix the bug. To do this manually head to the Apple App Store app, then tap your profile picture in the top right-hand corner of the screen. Scroll down to app updates and tap Update on Snapchat. In a message posted on Twitter, Snapchat said: "The issue has been resolved. If you're still having trouble, please manually update to version 11.34.1.35 in the App Store."
ORIGINAL STORY: Snapchat users in droves have reported problems with the iPhone app for the hugely popular social network today - which keeps closing down and is not working properly. Independent outage monitor Down Detector UK and downdetector.com have recorded hundreds of reports of Snapchat down. According to downdetector.com, Snapchat users have reported issues with sending and receiving snaps as well as refreshing the app.
While on Twitter Snapchat users have also been tweeting about problems opening the app, with the iPhone version reportedly experiencing significant teething problems today.
The Snapchat problems reportedly hit after a recent iOS update was pushed out.
One affected Snapchat user wrote: "My Snapchat keeps crashing every time I open it".
While another posted: "@Snapchat my Snapchat keeps glitching everyone I try to go on the app?! Keeps kicking me off??"
Snapchat users report issues with social media service
One added: "@snapchatsupport update broke Snapchat".
And another wrote: "Soooooo my @Snapchat crashes as soon as I open it. Is it just for iPhone users? This update gotta hold this L."
The official Snapchat Support Twitter account has confirmed they're aware of issues with the iOS version of Snapchat.
The account added that engineers are working on a fix for the problem.
The @Snapchatsupport Twitter posted: "We're aware of an issue with the latest version of Snapchat available in the App Store. Hang tight, we are looking into it and working on a fix!"
This update from the Snapchat Support Twitter was posted at 2.17pm BST today, and came around two hours after Down Detector first started receiving reports of issues with Snapchat.
Down Detector UK started to see reports of Snapchat down began to rise from around 12.20pm BST and - at the time of writing - has registered a peak of over 600 reports of Snapchat down.
While downdetector.com has recorded a peak of more than 2,000 reports of Snapchat.
The latest Snapchat iOS update, which has been causing the recent issues, was released in the early hours of Monday June 28 UK time.
The patch is version 11.34.0.35 with the patch notes for the update on the App Store just saying it brings with it bug fixes.
Snapchat users right now: #snapchatdown pic.twitter.com/oa8KQ6vz8x
— Matt⚫️⚪️ (@matthewknapton1) June 28, 2021
I updated snapchat and now it’s crashing every time I try to open it ������
— Megan Elizabeth (@MegWilb1996) June 28, 2021
Me continuing to try and open Snapchat out of habit even though it keeps crashing pic.twitter.com/bLBoQPucxy
— Paige (@paigen13) June 28, 2021
The last significant iPhone update for Snapchat came three weeks. That patch allowed Snapchat users to tag a friend in Group Chat.
Patch notes for that update said: "Mention a friend in the Group Chat to give them a shout out! Try typing their display name in the Chat or type '@' and select their username."
This patch came hot on the heels of an update which allowed users to enable Dark Mode in Snapchat.
More to follow...