Premium Bonds alert as customer unable to use NS&I app 'for several days'

An NS&I customer has warned that the app has not been working for several days.

The customer contacted the Premium Bonds provider over X, on July 26, to say: "Your app hasn’t been working for several days.

"Just throws an error saying something went wrong and to try again. I was already logged into the app so I removed and reinstalled and now I get the same error at the first screen before entering any details."

They shared a screengrab of the error message, which read "Something's gone wrong. Please try again in a moment."

A representative of NS&I responded to say: "We're sorry to hear you're having trouble using our app.

"If this is a constant error you're receiving after reinstalling the app, we'd suggest that you please call us and ask to speak to an agent to raise this for further investigation.

"You can call us free within the UK on 08085 007 007. We're open from 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday."

Premium Bonds customers often contacted NS&I with queries about how the system works.

A grandparent recently asked: "My baby granddaughter has had a premium bond account set up by her mum, how do I buy bonds for that account? Or does it have to be my daughter only?"

The group said in response: "You're able to add to her existing Premium Bonds account easily through a bank transfer using our bank details found here."

The provider also sent them a link to this webpage with information about how to make a bank transfer or create a standing order.

The group also said: "You'll need your granddaughter's holder's number from her mother, however, to include as your payment reference."

Each £1 Premium Bond has an equal chance of being selected for a prize, including one of the £1million jackpot prizes.

A person can increase their chances of winning by buying more Bonds, up to the holding limit of £50,000.

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