Santander urgent warning to customers after major online transactions problems
The bank said they couldn't say exactly when the problem would be fixed.
Santander customers have been warned about a problem with online transactions going through that has lasted for over a day.
A customer contacted the bank this morning (June 29) over X to ask: "Is there still a problem regarding online transactions?
"I paid suppliers yesterday afternoon and the money showed as sent but they haven’t received payment yet."
A representative of the bank responded: "Yes some payments are still being affected.
"Please don't reattempt the payments as they will be in a queue to be processed as soon as possible. We do apologise for any inconvenience this widespread issue has caused."
The concerned customer then asked: "Do you have a rough idea of when the problem will be sorted? I wanted to give my staff an idea what’s going on because I have to pay the wages later on today."
The customer support team said in response: "Unfortunately there are no exact timescales provided for this issue. We do apologise for any inconvenience caused by this."
Another customer said they were waiting for a payment to clear that was meant to have gone through at 1pm yesterday.
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At the time of writing, the service status page on the Santander website lists all its services as "available as normal" including mobile and online banking.
A recent episode of the BBC Martin Lewis podcast had a focus on savings with Mr Lewis picking out some accounts that are worth looking at.
He mentioned Nationwide's 5.5% Member Exclusive Online Bond, which has a particular benefit for those looking to retire.
The account has a fixed rate for 18 months with the interest paid at the end of the term, which Mr Lewis said older Britons can use to their advantage.
He expained: "The interest crystalises for tax purposes when you can access it.
"So if you're getting a fixed account and you don't want the interest this year, because you're earning more this year - let's say you're retiring this year - then by fixing an account, and making sure the interest is only paid next year, and you can only access it next year, you can move the interest into the next tax year.
"Therefore that might be beneficial to you."
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