Expedia employee sends ‘f*** you!’ message to customer…and cancels her trip
AN EXPEDIA employee shocked a customer in California with an abusive email message.
Expedia sent a rude message to a customer in California and cancelled her trip
Cara Viramontes was astounded when she opened her travel itinerary to read the words ‘F*** you!’ at the top.
The mum had booked a New Year trip for her wife and eight-month-old son on travel giant Expedia’s website.
She called Expedia to complain about her son being charged travel insurance, given he wasn’t old enough to need a plane seat.
Displeased with her response, Cara - a high school teacher and coach - took an online survey in the wake of the call.
Expedia sent the rude message to Cara Viramontes about her New Year trip booking
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No one can believe Expedia would ever do something like this
She told CBS LA: “I was honest. You know what, the lady wasn't helpful. I asked to speak to a supervisor and she wouldn't let me speak to a supervisor.”
Two days later, Cara said she received an email with the vile message, which also informed her the trip had been cancelled.
She explained: “I thought it was a joke. No way this could have happened.
“Everyone I show, they laugh and think it's a joke. No one can believe a company as credible as Expedia would ever do something like this.”
Expedia's email message said 'F*** you!' to Cara Viramontes
Cara says she called Expedia and was told the cancellation was her fault.
Initially, she wasn’t offered compensation for the $600 (£490) she paid for plane tickets and says the supervisor also told her she’d have to pay a $200 (£163) fee to book more flights.
Cara has sent a screenshot of the explicit message to Expedia.
She said: “It's clear as day what was written and I haven't received a response. Nothing.”
Expedia's 'F*** you!' response was about Cara's trip with her wife and baby son
Since the incident, Expedia has reached out to Cara to offer her compensationi.
A spokesperson said: Expedia.com takes this matter very seriously. We conducted an immediate and in-depth investigation, which resulted in the agent responsible leaving the company.
"For Cara, we refunded her original flights, rebooked her onto new flights at no cost and provided her with a $500 (£408) travel voucher."
A recent study revealed one in 10 Brits have traveled abroad without travel insurance.