NatWest restores banking app service after hours of technical 'issues'
Customers trying to access the banking app this morning were receiving error messages or were logged out entirely.
NatWest has finally restored its mobile app and online banking services after hours of technical 'issues'.
The bank has been updating frustrated customers on X, stating, "Recovery actions have been put in place, so hopefully everything is back up and running."
Since then, most customers have reported on X that they can now access mobile and online banking normally.
From the early hours of the morning, customers had reported being logged out and unable to access their accounts. A message read "some kind of error has occurred" telling customers they "cannot establish a connection".
Users flooded X with complaints, with one customer saying: "Natwest telling users to get to a local branch as their banking app is down. My local branch is 12 miles away as you’ve closed them all."
Natwest telling users to get to a local branch as their banking app is down. My local branch is 12 miles away as you’ve closed them all ?????? pic.twitter.com/SggrljMRbl
— Will Guyatt (@willguyatt) May 28, 2024
Another customer expressed their difficulty in transferring money. They wrote: "What is going on? I can’t send any money over to my other account?"
The NatWest customer support account responded to users, explaining they were "aware" of the issue and were "working hard" to resolve it.
NatWest said: "We're aware that there is an issue arranging transfers through the app. We've raised this internally and is currently being investigated by our tech team. I'm afraid we don't have an exact timeframe on this, but our team are working hard to resolve this."
It added: "In the meantime, you can still arrange payments through online banking with a card reader. Or alternatively, you can give us a call. Apologies for any inconvenience caused by this."
While the disruption appeared to only be impacting its mobile app this morning, the issues spread to the online banking service too.
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For the mobile app, the report stated: "Some customers are experiencing disruption using our mobile app but we're working hard to fix this. We will share an update when we have more information. In the meantime, please use Online Banking. Customer support wait times may be longer than usual. Thank you for your patience."
For its online banking option, the report stated: "We are aware of issues with both our online banking and mobile app, including the ability to approve some online card purchases. We are working hard to fix this. Customer support wait times may be longer than usual. Thank you for your patience."
NatWest supports 9.8 million mobile customers.
