Ofgem threaten to pull the plug on energy firms in MAJOR customer warning
ELECTRICITY distribution companies may have combined revenue of £13.9 million switched off unless they improve customer service, it was announced yesterday.
Ofgem has blasted the UK's electricity suppliers over their customer service
Regulator Ofgem said all 14 of the UK's distribution network operators, owned by six groups, "may have fallen short of expectations".
It follows a review of how they deal with new customers that request connections.
Ofgem said in a statement released yesterday to the media: "Many failings involve poor communication.
The energy regulator has threatened to fine firms if they don't boost customer support
The DNO failed to explain the cost of reinforcing its network
"For example, some customers struggled to get progress updates on their connection requests or found that information they were provided by a DNO was not detailed enough.
"In other cases the DNO failed to explain the cost of reinforcing its network when making quotations for connections work."
The statement went on to say: "New businesses, generators and housing developers are among those that depend on an efficient connections service.
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"Ofgem is consulting on its view, giving stakeholders and the DNOs a further opportunity to provide evidence on performance.
"A final decision on each DNO's performance and whether they will face revenue penalties will be made by the end of November."