Oh to hear a human voice
IN this age of telephone answering systems consumers are used to having to jump through every last hoop in order to contact a real human being if their enquiry does not exactly match the options given but DPD, a parcel delivery firm, has taken mockery of customers to a new extreme.
I was out when they called so they left me their standard card with various numbers to ring depending on which of several arrangements I wished to make for redelivery.
As there was supposed to be a standing instruction for delivery when I am out and as it was not the first time this had failed I phoned up on that specific point.
I was greeted with four options but none to be put through to a human so I went through each option in turn in the hope that one would offer such a facility.
No chance.
I found another number on the net which re-routed me to the same four humanless choices.
Next I tried emailing under feedback asking why my instructions always seemed to be lost and why their telephone system offered no opportunity to speak to someone.
I was greeted with four options but none to be put through to a human
I received a computer-generated reply to the effect that without a tracking number they could not trace my parcel.
I emailed back that I did not require parcel tracing and repeated my queries.
As you will by now have guessed all that produced was the same computer-generated reply.
So if any reader has ever succeeded in actually speaking to anybody at DPD please tell me the number and I will publish it on this page.