Jet2 passengers concerned as new 14-day rule announced for all Brits
Airline contacts all of its passengers with holidays booked to inform them of a change to when they will receive key documents
Jet2 passengers with upcoming holidays have been contacted by the airline with an important update. Thousands of travellers have received emails notifying them that their holiday documents will be dispatched later than previously expected.
This has prompted widespread concern amongst customers, who fear the correspondence could be a scam - particularly as Jet2 has recently been alerting passengers to a number of fraudulent social media accounts created with the intention of deceiving travellers.
One passenger wrote on X: "@jet2tweets Hi, I've just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I've a feeling this was a spam email though."
Another passenger added: "I had the same email. Flying on 25 May with Jet2," while a further traveller commented: "I've just had the same email !"
The email reads: "Just so you know, following a change to when we send out the documents for your holiday, you'll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don't need to contact us or take any action - you'll receive your documents 14 days before you travel. Have a lovely holiday!"
Responding on X, Jet2 confirmed the message was genuine and clarified: "Hi there, thanks for reaching out. Yes, we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. "
The shift towards travellers receiving their holiday documents closer to their departure date comes amid mounting uncertainty stemming from the Middle East conflict. Last week, Fatih Birol, executive director of the International Energy Agency (IEA), cautioned that flight cancellations could occur "soon" if oil supplies remain restricted by the Iran war.
The head of the world's energy watchdog also warned that Europe has only six weeks' worth of jet fuel remaining due to the ongoing Middle East conflict. Iran continues to maintain a stranglehold on tankers passing through the Strait of Hormuz and has fired upon several vessels over the weekend.
Holidaymakers with trips already booked have taken to social media to voice their concerns to Jet2. One customer wrote: "@jet2tweets Hi there - we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help...?|"
Another added: "Are holidays going ahead as usual? We've booked an all inclusive 10 day to Crete in June. I'm worried about jet fuel prices." A UK traveller said: "you guys aren't planning on last minute flight cancellations due to potential jet fuel shortages are you? Family holiday booked in May FYI" Jet2 replied: "Hi all flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware, and discuss the options available to you. Thanks"
Javier Gándara, easyJet's chief executive for Spain and Portugal, was in Mallorca yesterday (Sunday) for the reopening of the easyJet base in Palma. During his visit, Gándara provided an update on the current fuel supply situation: "What the producers and airports are telling us is that there won't be any supply problems for the next three or four weeks.
