UK's 'best airline' beats Ryanair and easyJet - with amazing 'value for money' flights
Jet2 has been named the UK's "best short-haul economy airline" in a new customer satisfaction survey by Which? While the likes of Ryanair and easyJet may offer cheap headline ticket prices, the cost can soon add up when it comes to additional extras such as luggage or seat selection. However, with a lenient hand luggage allowance included in the price of a ticket, customers were more than satisfied with the value for money offered by Jet2, ultimately beating its budget airline counterparts to the top spot.
With flights often under £100 and package holidays on offer through Jet2holidays available for less than £500, as well as kids go free places, the Leeds-based carrier provided an array of budget-friendly options.
However, according to the survey, this doesn't mean scrimping on cleanliness or customer service, scoring Jet2 an 81 percent customer satisfaction rating overall. According to the report: "Regularly rated the UK’s best airline by passengers in our survey, Jet2 has gone from strength to strength in recent years. Its five-star rating for customer service is exceptional for any airline, but especially one that's competing with easyJet and Ryanair on budget holiday routes. Passengers said the cabins were clean and well maintained and boarding was well organised.
"People who fly with it rarely have problems – 80 percent said they had no problems at all – and when they do it’s usually sorted out with friendly efficiency.
"It might not always have the cheapest headline fares, but your ticket includes a decent-sized cabin bag (unlike easyJet and Ryanair) and passengers gave it a four-star value-for-money rating."
While Ryanair only includes one small hand baggage item for customers for free, Jet2 has a hand luggage policy to rival some of its long-haul competitors. Passengers flying with Jet2 can take one piece of hand luggage free of charge measuring 56 x 45 x 25cm and weighing up to 10kg.
Passengers who book a holiday with Jet2holidays also get a 22kg hold luggage item included in the price.
The airline scored five stars for customer service, and four stars out of a possible five for cleanliness, cabin environment and boarding.
The only areas where customers did not rate highly were the comfort of the seats and food selection onboard, where the airline scored a middling three out of five stars respectively.
Best Jet2 deals
Though prices vary depending on your dates of travel, demand and destination, Jet2 has lots of flights on offer for less than £100. You can see our full guide to the best Jet2 and Jet2holidays deals and offers here.
Express.co.uk has independently searched the latest Jet2 deals to find just a few of our favourite flight offers for under £100 right now:
- Fly from London Stansted to Rome on select dates in March 2024 from £37
- Fly from Birmingham to Nice on select dates in March 2024 from £49
- Fly from London Stansted to Santorini on select dates in April 2024 from £50
- Fly from East Midlands to Rhodes on select dates in April 2024 from £97
- Fly from Birmingham to Barcelona on select dates in April 2024 from £57
- Fly from Birmingham to Malaga on select dates in November 2024 from £54
- Fly from London Stansted to Faro on select dates in January 2025 from £48
All deals are accurate at the time of writing but are subject to change.