Lottery down: National Lottery app users report issues ahead of EuroMillions
The lottery app is down, according to users.
The lottery app is reportedly down, as National Lottery website users also report issues. Thousands of players appear to have been hit by problems with the National Lottery app and website this evening, with Downdetector logging a sharp rise in complaints.
Thousands of players appear to have been affected by problems with the National Lottery app and website this evening, with many saying they have been unable to log in, buy tickets or complete transactions. Downdetector has logged a sharp rise in complaints, while the National Lottery has acknowledged “intermittent issues” affecting both its website and apps. An Allwyn spokesperson said: "Some players may have experienced short-term intermittent issues with the National Lottery website and apps earlier this evening. Our teams worked hard to resolve them and things are now looking good ahead of tonight’s £114m EuroMillions jackpot draw, which will also make 10 UK millionaires. Players have until 7.30pm to get their tickets online and in store."
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- Allwyn statement19:02
Service resumed to normal
Service of the app and website appears to have resumed to normal.
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National Lottery outage reports fall sharply
National Lottery outage reports appear to be easing, with the number of complaints falling sharply from the evening peak.
Downdetector showed reports had dropped to fewer than 100 by around 7.40pm.
Issues reproted are now down to six.
National Lottery outage reports remain high as ticket sales close
Downdetector reports suggest National Lottery problems remain ongoing even after ticket entries closed for this evening's draws.
The number of complaints has fallen from its peak of more than 2,000 reports shortly before 6pm, but hundreds of users are still reporting issues.
At around 7pm, Downdetector was still showing more than 650 reports, suggesting some players may continue to face problems accessing the app and website.
Allwyn said earleir that teams are working to address these problems
Will tonight's Euromillions draw be postponed, one user asks
One user asks if tonight's EuroMillions draw will be postponed if people are unable to buy a ticket.
Allwyn acknowledged that some users were having problems, however there has been no indication of disruption to the draw.
Assuming @TNLUK will postpone tonight's EuroMillions draw as unable to log in to buy a ticket??
\u2014 Simon Lehkyj (@SimonLehkyj) April 17, 2026
National Lottery outage map shows worst-hit areas
The areas with the highest concentration of National Lottery outage reports in the last 24 hours appear to include:
-London
-Birmingham
-Manchester and the North West
-Leeds
-Liverpool
-Glasgow
-Edinburgh
-Newcastle area
-Belfast
-Parts of eastern England including Norwich and surrounding areas
Is the National Lottery app still down?
The latest Downdetector figures suggest the National Lottery app is still experiencing problems this evening.
Reports surged sharply just before 6pm, peaking at more than 2,000 complaints before beginning to fall slightly.
Most users reporting issues said the problems were linked to the app, which accounted for 62 per cent of complaints. A further 26 per cent related to login problems, while nine per cent involved the website itself.
Although the number of reports appears to be dropping, hundreds of users are still reporting issues accessing the National Lottery's services.
Allwyn statement
An Allwyn spokesperson said:
“Some players may have experienced short-term intermittent issues with the National Lottery website and apps earlier this evening. Our teams worked hard to resolve them and things are now looking good ahead of tonight’s £114m EuroMillions jackpot draw, which will also make 10 UK millionaires. Players have until 7.30pm to get their tickets online and in store.”
App experiencing 'high demand'
A message on the National Lottery App says it is experiencing 'high demand'.
User says app blocked access after £10 deposits
One frustrated user said they had received emails confirming two separate £5 deposits into their account, but were still unable to access the app to check their balance or buy tickets.
You've now sent me emails saying I've deposited 2 lots of \u00a35 into my account, but the app won't open so I can't even confirm that or buy tickets!! What is going on?!
\u2014 Kevin Wilks (@KevWilks44) April 17, 2026
National Lottery app and website problems surge
Downdetector data show reports of National Lottery problems began rising during the afternoon before surging sharply at around 6pm, with complaints climbing into the thousands by the evening.
Most users reporting issues said the problems were linked to the app, which accounted for 63 per cent of complaints.
A further 24 per cent related to login problems, while 9 per cent involved the website itself.
National Lottery responds to users on X
The National Lottery is currently responding to users on X who are having problems.
"Some players may be experiencing intermittent issues with the National Lottery website and apps this evening. Our teams are working hard to resolve this, and we would recommend that players try again, as both do remain up and running. We're really sorry for the inconvenience, and thank players for their patience."
Some players may be experiencing intermittent issues with the National Lottery website and apps this evening. Our teams are working hard to resolve this, and we would recommend that players try again, as both do remain up and running. We're really sorry for the inconvenience,\u2026
\u2014 The National Lottery (@TNLUK) April 17, 2026
Lottery app and site down
The lottery app is reportedly down, with National Lottery website users also reporting issues, we will bring you more updates as they arrive.
