'Shambolic' Willy Wonka Experience organisers say 'sorry' as 850 refunded
The Glasgow-based company behind the dud event have confirmed it will be refunding cash for all tickets bought for the not-so chocolate-filled extravaganza.
The team behind the failed Willy Wonka event that turned into a huge letdown have said "sorry" to families.
Mums and dads paid £35 a ticket, hoping their kids would have fun in the magical world from Roald Dahl's famous book. But what they found was a near-empty building and cheap-looking props.
Kids got just one jelly bean and a little bit of lemonade while Oompa Loompas walked around. Now, videos and photos of the Glasgow show are all over the internet, on TV in Australia and American chat shows.
The company that made this flop happen, House of Illuminati, has told everyone on Facebook they'll give the money back for the 850 tickets sold for the event, reports Glasgow Live.
A spokesperson said: "I am reaching out to address the recent cancellation of the "Willys Chocolate Experience" event. Firstly, I want to extend my sincerest apologies to each and every one of you who was looking forward to this event.
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"I understand the disappointment and frustration this has caused, and for that, I am truly sorry."
They added: "It's important for me to clarify that the organisation and decisions surrounding this event were solely my responsibility. I want to make it clear that anyone who was hired externally or offered their help, are not affiliated with me or the company."
"Regarding the refunds, I am committed to rectifying this situation. All 850 transactions will continue to be refunded. This has been posted to ensure transparency and to demonstrate my commitment to making this right for everyone affected."
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One furious mum who attended the event wrote on social media: “We arrived yesterday at 10.30am. Waited in a huge queue for about 40 minutes and then when we got inside there was more waiting around.
“Underwhelming was an understatement. Embarrassing doesn’t even cut it. I paid for Willy Wonka and got Billy Bonkers."
Another parent said the much-hyped experience had fallen far below his expectations before it was suddenly cancelled.
He added: “What an absolute shambles of an event.
“This was described as the full Willy Wonka experience with chocolate fountains etc and a great day out for the kids."