The Crusader: Customer in the frame for extra cash
HOME improvements hit a stumbling block after householder Ken Crawley paid £7,000 for replacement windows and doors.
When the order arrived a couple of the frames were scratched and did not fit
While the quality of the goods was tip-top, after a few hitches he thought their delivery and installation could have been better.
However extra recompense has now made the outcome happier.
Ken bought from leading UK manufacturer Safestyle but when the order arrived a couple of the frames were scratched and did not fit and so had to be reordered.
We had more moving around of the furniture than we expected
“We had more moving around of the furniture than we expected. As a result it took from late June last year to mid-September for the work to be completed,” Ken explained.
He had told Safestyle of the problem and been sent £75 as a goodwill gesture.
Safestyle is a reputable company that in our experience ensures it treats its customers well
“Yet I thought that was a bit on the low side considering the upset,” he added.
Safestyle is a reputable company that in our experience ensures it treats its customers well.
So we thought it worth asking if it could improve the offer to Ken and immediately it did, doubling the amount to £150 which he accepted.